Privacy Policy

At REN Technologies ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect when you visit https://www.rentechnologies.com or interact with us, how we use it, and the choices you have.

1. Information We Collect

a) Information you give us

• Enquiry & quote forms — name, mobile number, email address, company name, product of interest, and any message you write.
• Newsletter sign-up — email address.
• Contact / demo booking — same fields as above plus preferred date or location if requested.

b) Information collected automatically

• Usage data — pages visited, time on page, referring URL, browser type, operating system.
• IP address — used to derive approximate country, state, and city for internal analytics. We do not store precise GPS location.
• Cookies — see Section 5 below.
• UTM / campaign parameters — source, medium, and campaign tags appended to URLs by our advertising partners.

2. How We Use Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing Your Information

We may share your data with:

• Brand principals (e.g., Brother, OKI, Afinia) solely to fulfil your product enquiry or warranty claim.
• Service providers acting on our behalf — email delivery (SMTP), website hosting, and analytics platforms — under data-processing agreements.
• Regulators or law enforcement when required by applicable Indian law (IT Act 2000, DPDP Act 2023).

4. Data Retention

We retain enquiry records for 3 years from the date of submission, after which they are permanently deleted from our systems. Newsletter subscriptions are kept until you unsubscribe. You may request earlier deletion at any time (see Section 7).

5. Cookies

We use the following categories of cookies:

• Strictly necessary — session management for our admin panel. No user-facing session cookies are set on the public site.
• Analytics — if you have not opted out, we may use anonymised analytics to understand how visitors use our site. No personally identifiable information is collected via analytics cookies.

Most browsers let you refuse or delete cookies via their Settings menu. Refusing strictly-necessary cookies will not affect public browsing of our site.

6. Security

We protect your information using industry-standard measures including TLS encryption in transit and password-hashed storage. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take all reasonable precautions.

7. Your Rights

Under India's Digital Personal Data Protection Act 2023 (DPDP) you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Erase your data (subject to legal obligations).
• Withdraw consent for newsletter communications at any time.
• Nominate a person to exercise these rights on your behalf.

To exercise any of these rights, please email us at sales@rentechnologies.com with "Privacy Request" in the subject line. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to brand websites, social media platforms, and partner portals. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be announced on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related queries, write to: